Frequently Asked Questions
Q: How long will it take for me to receive my package?
A: Our products are shipped via Global Priority mail within 24 hours of payment. Delivery time averages 4-7 days to most European countries. We cannot ship to Ireland due to Irish Medicines Board restrictions. Most shipments take 4-7 working days, however the postal service does occasionally have delays in which the shipments can take up to 2 weeks for delivery. Please contact us and we will track down any package which are beyond the normal delivery times.
Q: How can you sell Minoxidil and other products at these prices? Are these out-of-date items?
A: We purchase our products in bulk directly from the manufacturer. You are guaranteed to receive only the freshest supply available. We do not sell expired or old items!
Q: From what country are your items shipped? Will I have to pay VAT, Duties, or Taxes?
A: All of our products are shipped from the United States via Global Priority Mail which takes only 4-7 days. You will not have to pay VAT, Duties, or Taxes on any items. We declare the package as a gift with a low value. Care is taken to make the package discreet. We make no reference to hair loss products or bear the return address of a company on the outside of the package. For more information on delivery click here.
Q: Do you accept other forms of Payment?
A: We accept other forms of payment including Bank Transfer, Cheque / Money Order and Western Union. Please contact firstname.lastname@example.org
Q: How can I contact you?
A: The most effective way for customers to reach us is by email. Our email account is checked several times a day. Please direct questions to: email@example.com or by phone +44 020 3286 9539